Description

A short read with massive impact.From seaside shops to big box stores, to the nay-saying servers of Portland, negativity is not only common, but it s also expected. This failure in both internal and customer-facing optimism has created a culture where customer service is just a marketing tagline and hearing that someone is here to help you is met with eye-rolling yawns.When you start saying YES! it will change your business and your life.This is not a mushy new age revelation of optimism, but a down to earth series of simple stories and quotes from the personal experiences of one marketing agency owner, trying to navigate a world of terrible customer service, confusing sales person commentary, and the word NO posted on every available open space.Positive Messaging and saying YES is how you pre-suade customers that they should buy from you. It s how you create trust and a friendly atmosphere. And saying YES for yourself and your business can open doors you didn t even know existed.For the busy freelancer or retailer, or the C-Level Management Professional, this book is short enough to read on a quick flight but so valuable in its message, you will want to give a copy to everyone on your sales team.